Privacy Policy

1. Introduction

Welcome to Let's Speak Language Academy. We respect your privacy and are committed to protecting it. This policy explains what information we collect when you visit our website or use our courses, how we use and safeguard it, and the choices you have.

By using our website or enrolling in our programs, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal data — such as your name, email address, phone number, school or organisation name, and grade or class level, provided when you enquire about or enrol in a course.
• Payment information — such as billing details needed to process course fees, handled through our secure payment partners.
• Non-personal data — such as browser type, device information, pages visited, and other usage data collected automatically.
• Cookies — small files stored on your device to help our website function and to understand how it is used.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our courses and website.
• Communicate with you about enrolment, schedules, and updates to our services.
• Let you take part in interactive features, such as live classes, assessments, and forums.
• Monitor and improve how our website and courses are used.
• Meet legal, safety, and administrative requirements.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the website may not work as intended if you do so.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal data from accidental loss, unauthorised access, misuse, alteration, or disclosure. While we work hard to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including providing our courses, meeting legal obligations, resolving disputes, and enforcing our agreements. When data is no longer needed, we securely delete or anonymise it.

7. Students & Minors

Some of our learners are school-going students. Where a student is a minor, we collect information such as name, grade, and school only with the knowledge and involvement of a parent, guardian, or the enrolling school, and use it solely for course delivery, progress tracking, and communication with the parent or guardian.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services (such as payment gateways or video-conferencing tools) that are not operated by us. We are not responsible for the content, privacy practices, or security of these third-party services, and we encourage you to review their respective privacy policies.

9. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal data, and to object to or restrict certain uses of it. To exercise any of these rights, please reach out to us using the contact details below.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page along with an updated "Last updated" date, so we encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your information, please get in touch: